Service & Support

Browse our library of support documents and tutorial videos.
Have questions? Our team of experts is there for you to help and advise.

Revolutionizing​ Your Business

Connect the World

INNO Instrument Worldwide

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VIEWPRO Manager, your cutting-edge CMS tailored for excellence and efficiency in today's fast-paced world. VIEWPRO Manager’s cloud-based service offers real-time location and device information for all splicers, enabling you to monitor usage and optimize performance from anywhere in the world.

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Tutorials

Explore our library of video instructions to make the most of your product. Watch and learn as experts demonstrate the optimal way to use each feature. Don’t miss out on any capability - our videos are designed to help you master your product effortlessly. Ready to watch and learn?

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Technical Support

Our commitment to a stellar customer experience is encapsulated in our promise - a response within 24 hours. With our technical support team working closely with authorized distributors, we ensure that your queries, whether via telephone, email, or our website, are addressed promptly.

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Watch our operation & maintenance videos to get the most out of your devices

Fusion Splicing

Splicer Operation

Our Channel

Firmware Updates

  • 1
    Go to a Product Page

    All available firmware updates can be found on the product page

  • 2
    Select, Download, Install

    Find the latest firmware version, download it, and install following the instructions

  • 3
    Need Support?

    Can't find the version or product you are looking for, or facing issues?
    Get in touch with us for more help

INNOCare24

The Key to Customer Satisfaction
TECHNICAL SUPPORT

With our technical support team working closely with authorized distributors, we ensure that your queries, whether via telephone, email, or our website, are addressed promptly.

FOLLOW-UP SERVICES

We support all the products throughout their life, offering guidance, service and repair, ensuring that your experience with our products is seamless and satisfactory.

WARRANTY

We stand behind our products. We understand the importance of reliable quality. If you encounter any issues, please reach out to us.

CONTACT US

Technical Help & Support

We're committed to providing exemplary support and technical services. Our dedicated team of skilled professionals is always ready to assist, ensuring smooth operation and optimal performance for all INNO products.

InnoCare24

InnoCare 24 is a fast and complete service where our technical support team and authorized distributors respond to customer inquiries within 24 hours via telephone, email, or even in person.

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Warranty

INNO Instrument’s warranty is a testament to our confidence in the quality and durability of our products, providing customers with reassurance and support throughout their usage.

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For Distributors/Partners

Our global network of distributors can access comprehensive resources and direct support through our Services Portal, specifically designed to streamline troubleshooting, service requests, and product information updates.

Services Portal